Answering Service | Virtual Receptionist

Supportive team

Communication is vital in our business, and we're certain it is in yours as well. We want your experience with CallTel to be exceptional, from satisfied customers to increased captures. But in addition to serving your clients, we also aim to serve you.

 

Our Client Services & Support team work to ensure your communication with us is easy, timely and as enjoyable as possible.

As your main CallTel contact, your Account Managers will help you with whatever you need to increase your enjoyment of our services and maximize our combined potential:

Account Setup and Changes

Once you've signed up either through our website or our Sales Team, Account Managers will take you through the entire process of setting up and customizing your account. After your account is created, we realize that you’ll want to change your options periodically. Account Managers help you edit your account, change on-call options, or modify your monthly plan.

Creating or Modifying Scripts

As your business evolves, your scripting should reflect the latest in your company. Your Account Managers will guide you through creating an effective script for our Business Support Associates. If ever you need it changed, we'll be more than happy to walk you through that process, too.

Billing Questions

Our Account Managers are trained to work with you, to ensure that your experience with billing and accounts receivable is easy and user-friendly. We're happy to answer any questions about your monthly statement, and to resolve any issues quickly and effectively.

Technical Support

Problems with or questions about your customized CallTel email, call forwarding, or software? Account Managers will help you there, too. We aim to fit your needs, and our specialized Associates will work with you to get the results that you want.

Adding New Features

Did you know that CallTel goes above and beyond simply answering your customers' calls? Our advanced features include embedding web chat into your site and event-to-talk. Our staff on Client Services and Support can tell you more, and even help implement these changes.

Account Managers are your help resource. Whatever you need, our Client Services & Support Associates are here for you.

Let our support staff help you via phone at 08062886057 or email at clientcare@calltelcomn.net