Answering Service | Virtual Receptionist

Your customers merit personal attention. CallTel's Help Desk Services, enables you to provide your customers with excellent customer care and technical support.

Help Desk Solution: Resolving problems, helping you retain valuable customers...

Our Help Desk Solution helps to lower your operational expenses, increase your customer service and provide your customers with a high level business support. Our staff triages each call by opening a trouble ticket and reliably escalating calls to your appropriate staff in the format of your choice (live patch, voicemail, email or SMS); making sure that your customers receive their needed support.

Levels of Help Desk Solution

CallTel's Help Desk Services can be handled and escalated to three distinct tiers:

Level 1

CallTel's associates answer your calls, record each contact into your trouble ticketing system (or ours) and route calls to the appropriate person or department.

Level 2

Associates answer and record questions and provide solutions to simple problems based on a standard response library. Questions that cannot be answered are escalated to the right staff.

Level 3

Dedicated agents, meeting your requirements by answering and logging questions to provide solutions to problems based on a standard response library. We will only call your staff to assist with high-level problems that our project manager cannot resolve.