Answering Service | Virtual Receptionist

 

Manufacturing companies trust CallTel for competence and professionalism.

We are available to support customers, vendors, and you 24 hours per day, 7 days per week. From being the virtual receptionist that connects your facilities through one primary contact point. Support takes many forms:

• Safety Complaint Hotline:
  Safety is of paramount concern in Nigeria and internationally with factories running constantly and operations spread. CallTel answer and record complaints in detail for your review.
• Call Escalation & Crisis Support:
  Things can sometimes go wrong. We write a plan for escalating calls and determining what constitutes a crisis on an account-by-account basis. However, we are here as your first line of communication.
• Customer Care:
  We provide 24/7 customer, vendor, and internal support via telephone, email, and web chat.
• Sales Process Management:
  With CallTel as your partner, your sales team expands for support throughout all points of the sales process.

 

Our innovative backend computer system is capable of storing information about your operations and protocols. As information like, on-call contacts changes you can update your account protocols as often as necessary. Changes are reflected across our web-enabled system as soon as they're made.

Positioning Your Brand on the Forefront: We answer all calls in your company's name, extending your front office coverage from business hours to after hours. Our professionalism and capability boosts your company with every call.

• 24/7 Live answer telephone, email, and web chat support
• Complimentary local numbers
• Call forwarding
• After hours answering
• Call transfer and routing
• Lead Generation
• Lead Qualification

 

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