Answering Service | Virtual Receptionist

 

CallTel is well-informed in handling call center solutions for doctors, specialists, psychologists, therapists, and other healthcare professionals

 

We understand the immediate need of a patient or practitioner calling in requiring answers to a variety of questions ranging from HMO insurance, to specialties, billing, appointment scheduling or immediate need for access to emergency services.

Business Process Outsourcing (BPO) Solutions

Medical Answering and Appointment Management Services

Our experience in Medical Answering Services ensures your phones are answered by a live associate without interruption at a fraction of the cost of staffing your office.

Additionally, CallTel offers Appointment Management Services. CallTel can make appointments, manage them and remind your patients of their appointments - running your office's schedule efficiently and reducing the amount of "no shows."

Intensive Training

CallTel's courteous, professional associates undergo a rigorous training process to ensure your calls are handled with the highest level of efficiency and professionalism in the industry

Keep Your Office in Contact with Your Patients

CallTel's integrated call center is equipped with disaster backup capabilities and call re‐routing to secure your critical data and keep your office in contact with your patients at all times. Our center has a dependable system and a rollover plan in the event of system outage.

Medical Answering Service Experience

CallTel has a growing number of small practice and private office contracts with healthcare professionals across the country.

Our central business is telephone answering services, and we do it better than anyone else in the business – following strict guidelines about message-taking, delivery, prioritizing incoming calls and dispatching them with urgency.

Benefits of Outsourcing Medical Practice Administration

The benefits of outsourcing medical practice administration to CallTel include:

• Month‐to‐month Service Agreements
• Uninterrupted Service
• Cost-effective
• Increases Staffing Efficiency
• Seamless Integration with a Variety of Call Center Services
• Customized Service to Meet Your Needsy
• Secure Data Backup and Storage
• After-hour Live Associate Medical Answering
• Customized Message Templates
• Multiple Delivery Options
• Local Numbers for Call Forwarding or Direct Use

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